We respect the privacy of all users and ensure that all your personal data are treated confidentially. We process your personal data which you supply when by using our services, or anonymous data about the usage of our website. Below is an overview of the personal data that we process:

Our website does not intend to collect data about website visitors younger than 16 years. We do not collect sensitive information. We have security cameras in our physical store and we keep the recordings for several days, after which they are permanently deleted.

We only collect data that we need for the fulfilment and improvement of our services, more specifically for:

We do not take decisions based on automated processing of information that can have significant personal consequences. These are decisions taken by computer programmes or systems without human intervention (by for instance a Kruis Gereedschappen employee).

Name, address and invoices are kept for seven years to fulfill our legal obligation and cannot be deleted. Other information such as email address and telephone number are also stored for seven years, but these can be deleted if you wish. Emails and other communications are stored for a limited time, usually these are removed after about a year, but they do not have a fixed storage time.

We do not sell your data to third parties and only provide them if necessary for the fulfilment of our agreement with you, or to fulfill our legal obligations. If we share your data with third parties, we ensure the same level of security and confidentiality of your data. We remain responsible for these processing operations.

We use functional cookies on our website. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone. We use cookies with a purely technical functionality, the operation of the basket depends on this.

We might ask you for a review after your order is processed through our partner Trustpilot. We share your name, email address and order number with them to verify that your review is legitimate.

You have the right to view, correct or delete your personal data. You also have the right to withdraw or object to the processing of your personal data. You also have the right to transfer your data. This means you can request of us that we send the personal information we hold about you in a computer file to you or another organisation nominated by you. ou can request access, correction, deletion or transfer of your personal data or request withdrawal of permission or objection to the processing of your personal information, by sending a message to info@kruis.nl . To ensure that the request is genuine, we require a copy of your ID. In this copy, please black out the MRZ (machine readable zone, the number strip at the bottom of your passport), passport number and Citizen Service Number. This is to protect your privacy. We will respond as soon as possible and definitely within four weeks.

We take the protection of your data seriously and have taken appropriate measures against abuse, loss, unauthorized access or unwanted disclosure and to prevent unauthorized modification. If you feel your data are not properly secured or there are indications of abuse, please contact our customer service via info@kruis.nl . We have taken the following measures to protect your personal data: